$11.50 per hour

Monday - Saturday 9:00 a.m. – 7:00 p.m. ET Sunday 9:00 a.m. – 1:00 a.m. ET

What to Expect:

On a day-to-day basis, businesses can expect to participate in the following activities:

 • Review, analyze and respond to customer billing inquiries

 • Upsell eligible customers home warranty solutions • Resolve customer issues or questions

 • Processing payment deferrals and installment plans

 • Attempt to save customers who may be moving, unhappy with the plan or current rate

 • Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan

 • Accurately enroll the customer in the correct plan

 • Strive to resolve the customer issues on the first call

 • Demonstrate knowledge of Energy processes and polices

 • Build trust and rapport with the customer through clear, respectful interaction

 • Always strive to ensure that overall customer satisfaction remains high, while resolving issues 

• Understand 'client call flow' and Texas Utility regulation

 • Ensure no Public Utilities Commission Complaints are filed

 • Ensure that no customer has a Lights Turned Out In Error (LOIE) situation

A background check, including drug screening, will be prompted once you pay for the course