Service Revenue $13.00 per hour

Monday - Friday 8:00 a.m. – 10:00 p.m. ET 

Saturday & Sunday 9:00 a.m. – 8:00 p.m. ET

What to Expect Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for the Holland Customer Service Program:

 • Serve on the front lines of the guest and Travel Agent partners experience

 • Interact with guests and Travel Agent partners via phone; focusing on questions related to Holland cruises, destinations, ship amenities, and many other pre-cruise related items

 • Provide consistent, high-quality support to all guests and Travel Agent partners

 • Research, navigate, and locate answers to guests and Travel Agent partners questions and concerns

 • Leverage Holland’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries

 • Document all calls, detailed resolution, and follow-up to actions

THIS OPPORTUNITY REQUIRES A BACKGROUND CHECK AND AFFIDAVIT OF IDENTIFICATION